Frequently Asked Questions
HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it is not always possible to process address change requests. If you need to correct your address, please email us immediately at successbarberandbeauty@gmail.com  with your order number and new address. We will do our best to make the change before your order leaves the warehouse.
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1–3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally busy, processing times may go up to 3 business days.
GENERAL SHIPPING INFORMATION
We operate Monday – Friday (excluding major holidays). Orders typically ship within 1–2 business days and you will receive a tracking number by email once dispatched. Delivery takes 5–12 business days depending on your location.
WILL MY ORDER COME IN ONE PACKAGE?
Larger orders may arrive in separate packages that could arrive 1–2 business days apart. This is normal — your full order is on its way.
OUT OF STOCK / BACKORDERED ITEMS
If an item in your order is out of stock, we will contact you with an expected shipping date. If we cannot restock the item within two weeks, we will automatically issue a full refund for that item.
DO YOU SHIP INTERNATIONALLY?
Yes, we are shipping internationally.
I RECEIVED A DAMAGED ITEM — WHAT DO I DO?
Please contact us at successbarberandbeauty@gmail.com with your name, order number, and a photo of the damage. We will resolve it promptly.
HOW CAN I TRACK MY ORDER?
You will receive a tracking number by email as soon as your order ships. Use it on the carrier's website to track your delivery in real time.
WHY ISN'T MY TRACKING NUMBER WORKING?
Tracking numbers can take up to 24–48 hours to activate in the carrier's system after your label is created. If it still isn't updating after 48 hours, contact us and we will look into it for you.
THE TRACKING SAYS DELIVERED BUT I HAVEN'T RECEIVED MY ORDER
First, check around your property and with neighbours, as carriers sometimes leave parcels in alternate spots. If your order still cannot be located, contact us at successbarberandbeauty@gmail.com and we will help resolve the issue.
WHAT DO I DO IF SOMETHING IS MISSING OR DAMAGED IN MY ORDER?
Contact us immediately at successbarberandbeauty@gmail.com with your order number and details of the issue. We have a 30-day money-back guarantee and will make it right.
ARE ALL PRODUCTS AUTHENTIC?
Yes — 100%. We source directly from authorized distributors. Every product we sell is genuine, professional-grade, and exactly as described. No grey market, no fakes.
CAN I BUY IN BULK FOR MY SALON OR BARBERSHOP?
Absolutely. Email us at successbarberandbeauty@gmail.com to discuss bulk pricing and professional account options.
