Return & Refund Policy
At Success Barber and Beauty Supply, we stand behind every product we sell. If something is not right, we will make it right.
Return Window
We accept returns within 30 days of purchase. Items must be unused, in their original condition, and in original packaging. Please do not send returns directly to the manufacturer — all returns must come through us.
Partial Refunds
Partial refunds may be issued in the following situations:
- Item shows signs of use or is not in original condition
- Item is damaged due to reasons not caused by our error
- Item is missing parts not due to our error
- Item is returned after the 30-day window
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned once opened:
- Hair color, bleach, and chemical treatments
- Skincare and cosmetic products
- Used blades, razors, or single-use tools
- Clearance or final sale items
How to Start a Return
Email us at successbarberandbeauty@gmail.com with your name and order number. We will respond within 24 hours with return instructions. Do not send items back without first receiving return instructions from us.
Refunds
Once we receive and inspect your return, we will notify you by email whether your refund is approved or rejected. Approved refunds are credited back to your original payment method within 5–7 business days.
Late or Missing Refunds
If you have not received your refund after 7 business days:
- Check your bank account again
- Contact your credit card company — processing times vary
- Contact your bank — there is often a processing delay before a refund posts
- If you have done all of the above and still have not received your refund, email us at successbarberandbeauty@gmail.com
Exchanges
We only replace items that are defective or damaged. If you need an exchange for the same item, email us at successbarberandbeauty@gmail.com with your order number and details.
Return Shipping
Return shipping costs are the responsibility of the customer and are non-refundable. If a refund is approved, the cost of return shipping will be deducted from your refund total. We recommend using a trackable shipping service — we cannot guarantee receipt of your returned item without tracking.
